Shipping Policy

3. 3 DELIVERY
3. 3. 1 Information
We will inform You in writing of the progress of the manufacture of Your purchase and the dispatch
of Your items.
If you have any questions regarding the information listed below, please contact Our Customer Service
:
Our identity (name, telephone number, registered office), delivery costs, terms of
payment , delivery or performance;
the terms and conditions for exercising the right of withdrawal;
the address where You can lodge any complaints;
the guarantees available to You after delivery;
the expected shipping date of Your order and the delivery date

3. 3. 2 Place of delivery
The products are delivered to the delivery address You indicated during the
order process. The delivery address of the product may be different from that of the resize.
We invite you to contact us on 06 13 54 09 14 in case of doubt.

3. 3. 3 Delivery times
Unless longer manufacturing, processing, shipping and/or delivery times are
required (which We will inform You of when placing Your order on the Site or in our
stores), the products ordered are delivered within a maximum of 3 weeks from the
receipt of Your order (see section 3. 2 3 above). Delivery will be deemed to have taken place on
the date of first presentation of the products to the delivery address indicated.

3. 3. 4 Late delivery
We invite You to regularly check the status of Your order on the Site (see My
orders) or by calling Our customer service. (item 1. 1 above).
We will keep You informed of any shipping delays of which We become aware.
If You order several products at the same time and only some of them
are delayed, We may split the shipments. In this case, We will notify You of the measures that We intend to take before the start of the delivery.
In the event that the package appears damaged or stolen, You must refuse it to the carrier and
Notify Us of Your refusal.

3. 3. 5 Observations on the delivery or the products delivered
You must check the packages and the products on delivery. If You have any
reservation or observation justifying the return of the products to us, You must
proceed as indicated in article 4 below.

3. 3. 6 Ownership - Risks
The transfer of ownership and risk on the products takes place upon delivery of the products.
However, in the event that the two conditions A and B below are met:

Condition A
(i) Your package is returned to Us by the carrier because the address is incorrect or (ii)
You do not claim it within the time limit or (iii) You fail to answer the telephone,
Our voicemail and email messages to schedule the return of Your products (including if
the email addresses or phone numbers You provided to Us are wrong).

Condition B
You do not answer the telephone, Our voice messages and electronic messages to notify You
of the situation (in particular if the e-mail addresses, and the phone numbers that You
have given Us are incorrect), and that We are therefore unable to contact You for
a period of 3 months from the dispatch of the package or the contact for planning the withdrawal
of the product from the store, or even the date scheduled for the scheduled withdrawal from the store,
Hevva Joaillerie then assumes ownership of the products and may dispose of them freely. Hevva
Joaillerie retains the payments that triggered the manufacture of the product in the first place and
You agree to have no recourse to recover any monies paid or unclaimed products.