Refund Policy

4. Returns and resizes, right of withdrawal
4. 1 RETURNS
Up to fifteen (15) days after the delivery date (cf. 3. 3 3 ), We give You the possibility of
returning to Us the products ordered which do not give You complete satisfaction for
refunding or exchange.
To do this, You must inform Hevva Joaillerie customer service in writing or
by telephone (see article 1. 1 above), of Your decision before returning the products to Us,
tell us the reason for Your return and follow exactly the return process that We will indicate to You. Your return request is only effective from the moment Hevva Joaillerie
acknowledges receipt in writing of Your return request.

In the case of a return for reimbursement, the return costs as well as the insurance costs
are borne by Our House. Your package must be returned using the form
provided by Hevva Joaillerie from one of the following countries: Metropolitan France & DOM TOM
(Guadeloupe, Saint-Martin, Saint-Barthélémy, Martinique , French Guiana, Reunion,
Mayotte, Saint-Pierre-et-Miquelon), Germany, Austria, Belgium, Croatia, Spain, Estonia,
Finland, Greece, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal,
Czech Republic, United Kingdom, Slovakia, Slovenia.
Upon receipt of Your jewel, We check that it is in perfect condition, then acknowledge receipt of the jewel.
Then, We will refund You the price corresponding to the value of the products no later than
fourteen (14) days following the date on which Your return was accepted by Hevva Joaillerie, as indicated
in the section 4. 3 below.

4. 2 CONDITIONS FOR ACCEPTING RETURNS
The returns provided for in article 4. 1 above will only be accepted by Hevva Joaillerie and will
give rise to a refund or exchange only if:
(I) the return process described by Our advisers and on Our site has been respected;
( II) the products are returned to Us in perfect condition, without having been worn. In particular, the
Hevva Joaillerie ribbon sealed to the jewel must still be in perfect condition and has not been removed. Thus,
items returned incomplete, damaged, damaged or soiled will not be taken back. In
particular, products with scratches, even slight ones, can never be taken back.
Similarly, products whose ribbon has been unsealed cannot be taken back;
(III) Our specialists confirm that the setting and the stone, or any other constituent element of the
product, are indeed compliant to the product that was sent to You, without damage, modification, or
intervention of any kind;
(IV) the products return to us in their original packaging, complete (original of the certificate
provided if this is the case, accessories, packaging, including gift box, case, instructions. )
The vast majority of Our pieces being manufactured individually and to order according to Your
specifications (choice of a design, a precious metal, a precious stone, a finger size
for rings and bracelets, and a personalized engraving), these fall within the scope
of exception no. 3 of article L. 221-28 of the Consumer Code. Thus, for all these parts
manufactured to order (indicated as deliverable in “three weeks” or more),
we specify that:
(A) The return n is no longer possible if it is a second consecutive return for such parts
made by piece and to order;
(B) Return is not possible only for one product per order for such parts
made by piece and to order;
(C) Products which have been the subject, at Your request, of a personalized
additional or specific modification (in particular a change in the size of the stone or stones of
different colors than what is visible on Our online catalog) can no longer be
refunded or exchanged;
(D) Also, some special products are not returnable. They are then clearly
presented as such to the customer at the time of the order;
(E) Returns are not possible on jewelry that has been engraved by Maison Hevva Joaillerie.

(F) In addition, products delivered outside the European Union or delivered in France and having
benefited from a tax refund cannot be refunded or exchanged.
The conditions (A) and (B) above do not apply to standardized products, stocked by
Hevva Joaillerie and which You would not ask engraved in a personalized way, identifiable
by delivery times less than or equal to 2 (two) weeks.

4. 3 TERMS OF REIMBURSEMENT AND EXCHANGE
Any reimbursement will be made, at hevva Joaillerie's choice, either by recrediting Your credit card, or by transfer to a bank account in the name of the customer who the order, domiciled
at the billing address which was communicated at the time of the order.
In the event of an exchange, the amount initially received will be refunded to You. You can then
order again for the chosen product.

4. 4. SIZE RESET
Up to fifteen (15) days after the delivery date (cf. 3. 3 3 ), We give You the option of
Returning the products ordered to us to resize your jewellery.
To do this, You must inform Hevva Joaillerie customer service in writing or
by telephone (see article 1. 1 above), of Your decision before returning the products to Us,
Inform Us of the new size requested and follow exactly the return process that We
will indicate to You. Your resizing request is only effective when Hevva
Joaillerie acknowledges receipt in writing of your return request.
If You return the products to Us for resizing, the return, insurance and return costs are borne by Our House, provided that Your package has been returned usingthe slip provided by Hevva Joaillerie from one of the following countries: Metropolitan France
& DOM TOM (Guadeloupe, Saint-Martin, Saint-Barthélémy, Martinique, French Guiana, La
Réunion, Mayotte, Saint -Pierre-et-Miquelon), Germany, Austria, Belgium, Croatia, Spain,
Estonia, Finland, Greece, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland,
Portugal, Czech Republic , United Kingdom, Slovakia, Slovenia.
On receipt of the resized products, You will no longer be able to benefit from the provisions set out
in Articles 4. 1, 4. 2 and 4. 3 above, that is to say that You will not be able to make a return or
exchange for a jewel that has been resized. The resizing time is 3 (three) to 4
(four) weeks.

4. 5 CONDITIONS FOR ACCEPTING SIZE DISCOUNTS
The size discounts provided for in article 4. 4 above will only be borne by Hevva
Joaillerie if:
(I) the return process described by Our advisers and on Our site has been respected;
(II) the products are sent to Us returned in perfect condition, unworn. In particular, the
Hevva Joaillerie ribbon sealed to the jewel must still be in perfect condition and has not been removed. Thus,
items returned incomplete, damaged, damaged or soiled cannot be resized. In
particular, products with scratches, even slight ones, cannot be resized. Similarly, products whose ribbon has been unsealed cannot be resized;
(III) Our specialists confirm that the setting and the stone, or any other constituent element of the
product, do indeed comply with the product sent to You, without damage, modification or intervention of any kind.
We also specify that:

(A) Products that have been the subject, at Your request, of a personalized or specific modification
(in particular a change in the size of the stone or stones of different colors than what
is visible in Our online catalog) cannot be resized;
(D) Similarly, certain special products cannot be resized. They are then
clearly presented as such to the customer at the time of the order;
(E) Resizing is possible on a jewel that has been engraved by Maison Hevva Joaillerie, provided
that the other conditions have been met;

(GB) Resize is not possible for an order whose delivery address is
outside the European Union.

4. 6 RIGHT OF WITHDRAWAL
In application of the provisions of article L. 221-18 of the Consumer Code, You have
a period of fourteen (14) clear days from receipt of the products to exercise Your
right of withdrawal, without justification or penalties. We will reimburse You no later than
fourteen (14) days following the date on which your right of withdrawal was exercised. You will be able to
exercise this right using the withdrawal form which will be made available to You upon delivery of the products, and which You can consult here, in accordance with Articles L. 221-1, L.
221-5 and L. 221-13 of the Consumer Code.
However, the vast majority of Our pieces being manufactured individually and to order
according to Your specifications (choice of a design, a precious metal, a precious stone, a
finger size for rings and bracelets, and a personalized engraving), these fall
within the scope of exception n°3 of article L. 221-28 of the Consumer Code. Thus, for
all such parts made to order (indicated as being available in "three
weeks" or more, or in general for any part that You request to be custom engraved), this right of withdrawal is not applicable, which You expressly acknowledge
.